Customers not coming back often enough? Give them a loyalty card on WhatsApp.
Points on every purchase, a reward at the end, and a message to your regulars when you have something to tell them. No app, for you or for them. We set it all up: you just write a message.
We show you the card for real, on your own phone. No commitment.
You never see a customer leave for good
They came twice a week. Then once. Then not at all. You have neither their name nor their number, so you cannot tell them about today's tart, Friday's delivery or the batch still on the shelf.
And at closing time, whatever did not sell goes in the trash, or gets marked down the next day, less fresh.
Run the numbers with your own figures
These are not results. They are assumptions, written out so you can swap in your own.
- Regular: $6.60 × 2 visits × 52 weeks = $686.
- Leftovers: 10 baguettes × $1.43 = $14.30 a day, × 26 days = $372. Baguettes only: pastries weigh more.
On the call, we redo this math with your average ticket and your real leftovers.
Three steps, only one of them yours
- The customer scans the QR code on your counter. WhatsApp opens on its own.
- They reply YES. They are in: they earn points on every purchase and can check their balance any time.
- You write a WhatsApp message to your regulars (an offer, a delivery, a dish of the day). You see the exact copy and the number of recipients before anything goes out.
The real messages from our demo
These are the texts our bot actually sends, for a fictional restaurant, "Le Bistrot Numérique". The bot speaks French only (our customers are in France); a translation follows. Only the ticket amount, the reward code and the number of customers are examples.
Customer side
Translation: "Welcome to Le Bistrot Numérique's Yums! 10 Yums per euro spent, 500 Yums = a homemade dessert. Your Yums stay valid 12 months after your last visit. Do you want to join and get its offers here (2 a month max)? Reply YES or NO. STOP any time." Then: "Done! You earn 10 Yums per euro." Then: "Receipt received: 45.00 euros, 450 Yums pending, confirmed tomorrow morning."
Shop owner side
Translation: the owner writes "PROMO ABSENTS Come see us this week: free coffee with your dessert." The bot shows the exact message customers will get, the number of recipients (only those who said YES, did not reply STOP, and have not been seen for 30 days), and waits for "SEND 37".
Yums is the name of the points. The demo is a restaurant: for a shop, we set the reward, the threshold and your wording with you before going live. Try the demo on WhatsApp (you play the customer, in French, two minutes).
What is ready, what is opening
| Sign-up by QR code, YES or NO recorded, STOP any time | Ready |
| Points, reward threshold, reward voucher on the customer's phone | Ready |
| Points added by you in one message (receipt amount and customer number) | Ready |
| Your paper stamp card carried over | Ready |
| An offer you write to your customers, or only to those not seen for 30 days | Ready |
| Points from a photo of the receipt: tested on restaurant receipts, checked with your receipts before going live | Ready (restaurant) |
| End-of-day alert: "12 baguettes left, 30% off until 7:30 pm", sent in the evening to those who asked for it | Opening |
Every trade that sells fresh food
Bakery, pastry shop
The morning customer comes back for the Sunday cake. And your stamp card carries over in one message.
Caterer, deli, butcher
Dish of the day, meat boxes, holiday orders: your regulars hear it on WhatsApp, not on a poster they no longer see.
Greengrocer, cheese shop
Friday's delivery, ripe fruit to move before tomorrow: one message, and everyone who said yes knows.
Fast food, kebab, pizza
Points that bring people back at lunch. And, opening soon, the alert when the spit or the day's dough will not be finished.
Restaurant
The case of our demo: points on the bill, a dessert at the threshold, a message to customers you have not seen in a month.
Other trades
Florist, wine shop, hairdresser: any stamp card can move to WhatsApp, with a record of your customers.
What you do, what we do
You
- Put the QR code sign on your counter.
- When you have something to say, write one WhatsApp message, then SEND.
- That is all.
Us
- We set up your card: points, threshold, reward.
- We prepare the QR code and the counter sign, ready to print.
- We show you how it works on your own phone.
- We watch the sends: above 5% STOP replies, everything stops on its own and we tell you.
A person, a company, an address
Samuel Barbot, founder of Organizen, former pastry chef. He dealt with end-of-day leftovers behind the counter before writing a single line of code.
SASU Organizen, 2 chemin de Thony, 74500 Évian-les-Bains, France, RCS Thonon-les-Bains 932 373 228. Learn more
- No app: everything runs on WhatsApp, which your customers already have.
- Your customers only get your offers, and only if they said YES at your shop. One campaign a week at most, two offers a month per customer, between 10 am and 8 pm.
- STOP ends offers for good. SUPPRIMER deletes their data (GDPR).
- We always start with a demo, before any commitment.
60-day money-back guarantee: not satisfied within 60 days, the setup fee is refunded, no conditions. Monthly usage fees start at go-live.
The questions we actually get
Do my customers need to download an app?
No. They scan the QR code, WhatsApp opens, they reply YES. No card to keep, no account to create.
I am not comfortable with tech. Is this for me?
Yes. If you can send a WhatsApp message, you can do everything. Settings, QR code and counter sign are on us.
Will I annoy my customers?
No. Only those who said YES get your offers: one campaign a week at most, two offers a month per customer, between 10 am and 8 pm. STOP ends them, and sending stops on its own if STOP replies go above 5%.
I already have a stamp card. Do my customers lose their stamps?
No. You write REPRISE, the number of stamps and the customer's number: the stamps become points, once per customer.
How are points counted?
The customer sends a photo of the receipt, or you write AJOUTER with the amount and their number. Receipt reading was tested on restaurant receipts: for your shop, we check it with your receipts before going live.
Does the end-of-day leftovers alert work yet?
Not yet. The loyalty card and offers work today. The end-of-day alert is opening with a few pilot shops: it will ask your customers for a separate consent and use hours set for your trade.
Want a 15-minute walkthrough?
A demo on your phone, with your products and your numbers. If it is not right for you, we will tell you straight.